At Growola, we want you to love every piece of jewellery you purchase from us. If something isn’t right, we’re happy to help with an easy exchange or replacement process.
This policy applies to all orders placed on growola.com.
🔁 Exchange & Replacement Policy
We offer 7-Day Easy Exchange / Replacement from the date of delivery if:
You received a wrong product
The product is damaged / defective
Size or style needs to be exchanged
You received an incomplete order
✅ Conditions for Exchange
To be eligible for exchange:
Product must be unused and unworn
Must be returned in original packaging
All tags & accessories must be intact
Exchange request must be raised within 7 days
Once the product is inspected and approved, we will process exchange or replacement as per your request.
❌ Items Not Eligible for Return
For hygiene and safety reasons, the following items are not returnable:
Earrings & Piercing jewellery
Free gifts & promotional items
Discounted / Clearance products
Products damaged due to wear & tear or mishandling
However, if you receive a damaged or wrong product, we will replace it.
💰 Refund Policy
Since we are a small jewellery brand, we currently do not offer refunds except in special cases:
Refund is only applicable if:
The product is out of stock for exchange, or
The order was cancelled before dispatch
Refunds (if approved) will be processed to the original payment method within 5–7 working days.
🚚 Reverse Pickup & Shipping
In most cases, a reverse pickup will be arranged (serviceable pin codes only)
If reverse pickup is unavailable, customers may be asked to self-ship
Shipping charges are non-refundable
Pickup & exchange instructions will be shared after your request is approved.
