Welcome to growola.com. By accessing or purchasing from our website, you agree to the terms and conditions stated below. Please read this page carefully before using our services.
If you do not agree with any part of these Terms, you should not use this website.
📌 1. About Growola
Growola is an online fashion jewellery brand offering affordable daily-wear jewellery for men and women across India.
The term “we”, “our”, “us” refers to Growola. The term “you”, “customer”, “user” refers to the website visitor or buyer.
🛍️ 2. Use of Website
By using our website, you confirm that:
You are 18 years or older, or using the site under parental supervision
You will provide accurate and complete information when placing an order
You will not use the website for any illegal or unauthorized activity
We reserve the right to suspend accounts or cancel orders in case of misuse, fraud or violation of policy.
🧾 3. Product Information
We try our best to ensure that:
All product images, descriptions and prices are accurate
Colours and appearance are displayed as realistically as possible
However, slight variations in colour, texture or finish may occur due to lighting or screen display and will not be considered a defect.
💵 4. Pricing & Payments
All prices displayed on our website are in Indian Rupees (INR)
Prices may change at any time without prior notice
Payments are processed securely through third-party payment gateways
We do not store your card or banking details.
📦 5. Orders & Acceptance
After placing an order, you will receive an order confirmation email.
Your order is considered accepted only after it is:
Verified
Packed
Handed over to the courier partner
We reserve the right to cancel or refuse any order, including in cases of:
Incorrect pricing
Stock unavailability
Suspicious or fraudulent transactions
In such cases, the customer will be notified and refund (if applicable) will be processed.
🚚 6. Shipping & Delivery
Shipping timelines, charges and delivery process are governed by our Shipping Policy. Delivery delays may occur due to courier or external factors beyond our control.
Growola will not be liable for delays caused by:
Weather conditions
Transport issues
Government restrictions
Wrong or incomplete delivery details provided by customer
🔁 7. Return, Exchange & Refunds
Returns, exchanges and refunds are governed by our Return & Exchange Policy.
Only eligible products can be exchanged
Refunds are issued only in specific cases as defined in the policy
Earrings and hygiene-sensitive items may not be returned
Please review the policy before placing an order.
📧 8. Customer Communication
By placing an order or contacting us, you consent to receive:
Order updates
Service communication
Support messages
Marketing emails or offers are sent only with consent and can be unsubscribed at any time.
🛡️ 9. Intellectual Property
All content on this website, including:
Text
Images
Logos
Graphics
Product photography
Website design
is the property of Growola and is protected under copyright laws.
You are not allowed to copy, reproduce, modify or distribute any content without written permission.
⚖️ 10. Limitation of Liability
Growola will not be responsible for:
Losses arising from misuse of products
Incorrect handling or wear-and-tear damage
Courier or third-party service delays
Technical issues or website downtime
Our total liability will not exceed the total value of the order placed.
🌍 11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content, policies or security practices.
Users are advised to review third-party terms separately.
📝 12. Policy Updates
Growola reserves the right to modify, update or change these Terms & Conditions at any time without prior notice. The latest version will always be available on this page.
📬 13. Contact Information
If you have any questions about these Terms & Conditions, please contact:
